Terms & Conditions

Using our information

We provide the information on our pages to help you understand our food range and ordering arrangements. We may update descriptions, availability, collection or delivery details, and other content as our seasonal offering changes. Please contact us directly when you need confirmed information before placing an order.

Enquiries and orders

When you send us an enquiry or request an order, please provide information that is accurate and complete. An enquiry is not automatically an accepted order, and we will confirm the relevant details with you before treating an order as final. Seasonal produce, pantry staples and vegan meals may depend on what is available at the time, so we will communicate any important changes with you.

Our online shop may direct you to a hosted checkout for cart, payment and order handling. Any details entered during that process may also be subject to the hosted provider’s own terms and privacy information. We do not ask customers to send payment card details by email or social media message.

Acceptable use

You may use our pages for lawful, personal and genuine food-shopping enquiries. You must not misuse our content, interfere with the operation of our pages, attempt unauthorised access, distribute harmful code, or use our contact details for spam or deception. We may restrict communication where these terms are knowingly or repeatedly breached.

Our content and intellectual property

Our name, logo, written copy, photographs, graphics and page design belong to us or are used with permission. You may view and share a normal link to our pages, but you may not copy, alter, republish, sell or commercially exploit our content without our written permission. Nothing in these terms transfers ownership of our intellectual property to you.

Accuracy and liability

We take care to keep our information useful and current, but seasonal details and product information can change. We do not promise that every page will always be complete, uninterrupted or free from errors. To the extent allowed by South African law, we are not responsible for loss arising from reliance on general website information where you have not confirmed details with us directly.

Nothing in these terms is intended to exclude or limit a right or responsibility that cannot lawfully be excluded or limited. These terms are general customer guidance and are not legal advice.

Third-party links and services

We may link to our hosted shop, social media profiles, forms or other third-party services for convenience. Those services are operated by their own providers and may have separate terms, privacy notices and availability. We are not responsible for content, security, transactions or changes made by an external service, so please review its information before using it.

Contacting us

If you have a question about these terms, an enquiry or an order, please email us at danielleklaff@gmail.com or call 0727970904. We will use the details you provide to understand and respond to your request.

Useful links

For practical information, you can review our Delivery & Shipping Policy, Refunds & Returns, Privacy Notice, and Online Shop.

We may revise these terms when our information, ordering arrangements or legal obligations change. The current version published here applies from the date it is made available.