Yummi OrganicsCLEAR, PRACTICAL GUIDANCE
We handle seasonal produce, pantry staples and vegan meals with care. This policy explains when we can accept a return, replacement or cancellation, and how to contact us if something is not right.
Because fresh produce, vegan meals and other perishable food can change quickly, we generally cannot accept returns of food that has been delivered correctly. If an item is missing, incorrect, spoiled or damaged on arrival, please contact us within 24 hours of delivery so we can review the problem.
When we confirm that an order problem was caused by an incorrect, damaged or unsuitable item, we may offer a replacement or refund for that item. We will discuss the most practical solution with you after receiving the order details and, where useful, a clear photograph of the issue.
For weekly Veg Bag orders, please request a cancellation before the Tuesday 2pm ordering deadline. After that time, we may already be preparing the seasonal selection and may not be able to cancel or refund the order. We will confirm what is possible based on the order stage.
To report a problem or request a cancellation, email danielleklaff@gmail.com or call 0727970904. Please include your name, order details, the item concerned, the date of delivery and a short description of what happened. For damaged or quality-related items, photographs help us assess the request quickly.
We do not charge return shipping for an item that we have confirmed as incorrect or damaged. Since our food items are perishable, please do not send food back unless we specifically ask you to do so. If we approve a return for a non-perishable pantry item, we will explain the return method and any applicable cost before proceeding.
Approved refunds are paid back to the original payment method or card used for the order. Processing time can depend on the payment provider and the customer’s bank. We will communicate the outcome of a request directly rather than promising a refund before we have reviewed the circumstances.
We cannot normally refund correctly supplied fresh produce, prepared vegan meals, fermented foods or other perishable food simply because a customer changes their mind. We also cannot refund items that have been opened, consumed, mishandled or stored contrary to their product instructions. This does not limit any rights you may have under applicable South African consumer law.
For current products and ordering, please use our Online Shop. You can also read our Delivery & Shipping Policy or contact us directly for order-specific help.
This is plain-English customer guidance and is not legal advice. We may update this policy when our ordering or delivery arrangements change.
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